Frequently Asked Questions | WTTW Passport - New
Frequently Asked Questions
What is WTTW Passport?
WTTW Passport is a special benefit level for WTTW members who give at least $5 per month or $60 per year. With WTTW Passport, you can stream your favorite WTTW and PBS programs on demand on our website at wttw.com/watch or on the PBS app, using any connected device -- your personal computer, smartphone, tablet, smart TV, or TV streaming device (e.g., Roku, Apple TV, Chromecast).
Look for videos with this blue compass symbol: 
Only WTTW Passport members can view videos marked with the Passport icon.
If you are not a WTTW Passport member, please consider donating $5/month to activate WTTW Passport now.
What shows can I watch with my WTTW Passport membership?
The WTTW Passport benefit unlocks thousands of members-only videos across your favorite WTTW/PBS drama, mystery, science, history, documentary, nature, arts, cooking, and travel series. The Passport library continues to grow every day.
Do all WTTW/PBS videos require WTTW Passport membership to watch?
You will notice that some videos are marked with the Passport blue compass icon, and some are not. Many videos on our website and on the PBS app, those not marked with the Passport icon, are free and accessible to all. Head over to wttw.com/watch or the PBS Video app, and click and watch now! Videos labeled with the blue icon can be unlocked with your WTTW Passport membership, which provides extended and exclusive access to a rich library of streaming content just for members.
Do I have to sign in to watch videos on wttw.com and the PBS Video app?
You will only need to sign in to your WTTW Passport account if you would like to watch Passport videos labeled with the Passport blue compass icon.
How can I watch members-only WTTW Passport videos?
If you are an active WTTW member at the $5/month or $60/year level, select any video you'd like to watch at wttw.com/watch or on the PBS Video app. If the video you selected is a members-only Passport video, you will be prompted to sign in to your WTTW Passport account. Once you have signed in, you can enjoy the Passport video you selected!
How can I activate my WTTW Passport account?
If you are an active WTTW member at the $5/month or $60/year level and WTTW has a valid email address for you on file, you may have already received an email with activation instructions and your WTTW Passport activation token. Please enter your activation token to activate WTTW Passport now.
If you did not receive a WTTW Passport activation email, you can activate your WTTW Passport account by searching for your email address on our member lookup page. The email you enter must match the email in our database. If WTTW does not have your email address or you need an activation code, please send an email to [email protected] to receive WTTW Passport activation instructions.
I just made a gift to WTTW. Can I activate WTTW Passport immediately?
If you gave at least $5/month or $60/year on the WTTW website, you should have received an email with an activation code. If you gave at least that amount by mail or over the phone, it may take a few days for your donation to be entered into our database and your activation code assigned. If you have not received your activation email, please send an email to [email protected] and we will send you your activation code.
How can I update my WTTW Passport credit card/payment information?
To ensure uninterrupted access to WTTW Passport, enter/update your contact and credit card payment information on this secure form. Please be assured that by submitting this form, your payment information will be updated in our system and your sustaining membership will continue. If you would like to do this over the phone, please call WTTW Member & Audience Services at (773) 509-1111 option 6 between 9 am and 5 pm weekdays and a representative will be happy to assist you.
What kind of device do I need to access WTTW Passport?
You can stream WTTW Passport videos on any internet-connected device by visiting wttw.com/watch or selecting the PBS Video app on your personal computer, smartphone, tablet, smart TV, or TV streaming device (e.g., Roku, Apple TV, Chromecast).
How can I get further technical assistance for Passport?
Please submit a technical support ticket, call 855-996-9889 (M-F, 9a-10p CT), or visit technical support.
