Frequently Asked Questions | WTTW Passport

WTTW Passport

Frequently Asked Questions

What is WTTW Passport?

WTTW Passport is the newest member benefit for WTTW members with an annual contribution of at least $60 or an ongoing monthly contribution of $5 or more as a WTTW Sustainer.

With WTTW Passport, you can access your favorite programs on demand on wttw.com and on your smartphone, tablet, or television streaming device via the PBS app when you identify WTTW as your station.

If you are not a WTTW member who meets the qualifications above, you can donate and activate WTTW Passport now.


How can I activate WTTW Passport?

If you are an active WTTW member giving at least $60 (or $5 monthly as a Sustainer) and we have a valid email address on file, you may have already received an email with activation instructions and your token. You can enter your activation token to activate WTTW Passport.

If you did not receive an email, you can activate your WTTW Passport account by searching for your email address at our member lookup page. The email you enter must match the email in our database. You can also email membership@wttw.com and we will send you activation instructions as soon as possible.


I just made a gift today, why can’t I activate WTTW Passport?

If you gave your gift by mail or over the phone, it may take a few days for your donation to be entered into our database and your activation code assigned. Please email membership@wttw.com and we will send you your activation code as soon as possible.


What kind of programming can I find on WTTW Passport?

WTTW Passport includes hundreds of hours of programming representing many genres including drama, science, history, natural history and the arts. The WTTW Passport library will continue to grow as more series and episodes are added.

Look for videos with this blue compass symbol: passport-icon Those videos are only available to WTTW Passport eligible members.


Why isn’t my favorite program on WTTW Passport?

Initially, several hundred hours of content will be available via WTTW Passport. This library of content will continue to grow and change over time as more titles are added and others expire.


Will there still be streaming on wttw.com and pbs.org?

Yes, WTTW and PBS content will continue to be available for free on http://video.wttw.com and other digital platforms for a limited time period. WTTW Passport simply provides extended access to a rich library of content for WTTW members to enjoy. Certain content, including kids and news and public affairs programs, will be accessible to everyone.


What kind of device do I need to access WTTW Passport?

WTTW Passport can be accessed on http://video.wttw.com, the PBS Video app for iOS and Android smartphones and tablets, as well as on the PBS channel on Roku, Apple TV, Chromecast, and Amazon Fire TV. WTTW Passport is supported on the latest versions of Chrome, Firefox, Internet Explorer, and Safari.


I need technical help to access WTTW Passport.

You can submit a support request or call (855) 996-9889. You can also search the FAQs section for assistance as well.