We are here to help. If you have questions or comments, please feel free to contact us.
Comments and Questions
Use the Member & Audience Services Contact Form for programming, membership, and general comments and questions. Information will not be shared outside of WTTW. Please know that due to the volume of e-mail, we are not always able to acknowledge every comment but we’ll do our best to answer your questions in a timely way.
Member & Audience Services: (773) 509-1111, ext. 6 (9:00 am-5:00 pm, M-F)
Volunteering: (773) 509-5532
Sales & Sponsorship: (773) 509-5357
5400 N. Saint Louis Avenue
Chicago, Illinois 60625-4698
Directions to WTTW
For assistance with our online public inspection file, please contact the Chief Financial Officer at (773) 509-5408.
Closed Captioning Quality Certification
All programming provided by WTTW complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by WTTW complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.
Use the Member and Viewer Services Contact Form and select "Closed Captioning Problems" from the dropdown for comments and questions about Closed Captioning or contact us via:
Phone: (773) 279-2191
Fax: (773) 509-5303
Email: [email protected]
Mail: WTTW, Vice President of Engineering, 5400 N. St Louis Ave., Chicago, Illinois 60625
We will make every effort to respond or otherwise resolve your inquiry. Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.
WTTW and WFMT are owned and operated by Window to the World Communications, Inc., a non-profit 501 (c) (3) Corporation.