We are here to help. If you have questions or comments, please feel free to contact us.
Comments and Questions
Use the Member and Viewer Services Contact Form for programming, membership, and general comments and questions. Information will not be shared outside of WTTW. Please know that due to the volume of e-mail, we are not always able to acknowledge every comment but we’ll do our best to answer your questions in a timely way.
Main Switchboard: (773) 583-5000
Member Services: (773) 509-1111, ext. 6 (9:00 am-5:00 pm, M-F)
Sustainer Hotline: (773) 509-1111, ext. 6 (9:00 am-5:00 pm, M-F)
Events Hotline: (773) 509-5330
Volunteering: (773) 509-5532
Corporate Sponsorship/Digital Advertising: (773) 279-2128
5400 N. Saint Louis Avenue
Chicago, Illinois 60625-4698
Directions to WTTW
For assistance with our online public inspection file, please contact the Chief Financial Officer at (773) 509-5408.
Closed Captioning Quality Certification
All programming provided by WTTW complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by WTTW complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.
Use the Member and Viewer Services Contact Form and select "Closed Captioning Problems" from the dropdown for comments and questions about Closed Captioning or contact us via:
Phone: (773) 279-2191
Fax: (773) 509-5303
Mail: WTTW, Vice President of Engineering, 5400 N. St Louis Ave., Chicago, Illinois 60625
We will make every effort to respond or otherwise resolve your inquiry. Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.
WTTW11 and 98.7WFMT are owned and operated by Window to the World Communications, Inc., a non-profit 501 (c) (3) Corporation.