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The Brains Behind the CTA's Twitter Account | Sidetracks | Chicago by 'L'

The Brains Behind the CTA’s Twitter Account

Geoffrey Baer talks to Jace Ross and Tony Coppoletta, the two people who manage the CTA’s Twitter account. They discuss some of the things that pop up in their mentions – like animals, insults, compliments, and trolls – and how they view their work.