Membership FAQ

Membership FAQ

How can I find out what programs are scheduled to air on Channel 11 and when?
View the WTTW Schedule.

When will my thank-you gift arrive?
Please allow two to four weeks for your item to arrive. Some items arrive sooner. If it has been longer than four weeks, please let us know the details in the Contact Form. Tickets are mailed 2-3 weeks prior to the date of the event.

I just sent you my renewal. Why am I still getting notices?
To be as cost-efficient as possible, we print and send our notices in bulk and so what you receive in your mailbox has been on its way to your home for up to a month. If your renewal and our notice have crossed in the mail, please disregard the notice and accept our apologies.

My Guide didn't arrive!
There are a few reasons why your Guide may not have arrived. It might have been lost in the mail or we may not have your correct address or your membership may have expired if you waited to renew just before your expiration date. For any of these reasons, please use the Contact Form to let us know.

Why did I get two program guides?
You may be on our mailing list twice. The best way to correct this is by sending us the address labels from both copies so we can merge the two. Here's our address:

The Guide
c/o WTTW11
5400 N Saint Louis Avenue
Chicago, IL 60625

When will my WTTW11 Card or 2-for-1 MemberCard arrive?
It generally takes two to four weeks from the time we receive your membership payment to process the Cards.

I don't know what my WTTW Member ID # is. What is it?
Your WTTW11 Member ID # is a numeric code with up to 10 digits. To figure out what your ID is:

  1. Look for a long number above your name on the address box on the cover of your Guide.
  2. Look above your name and address on a piece of mail you've received from WTTW11.
  3. Call WTTW Customer Service at (773) 509-1111, ext. 6. They will happy to look up your ID for you.

Where can I find WTTW11 financial info?
View the WWCI Financials.

Does WTTW exchange my mailing address?
To expand our membership base and increase support for our programs, we periodically make our mailing list available to other educational, cultural, social service, and like organizations in the communities we serve. If you would prefer that your name and address be excluded from these exchanges, please call Member Services at (773) 509-1111, ext. 6 or let us know through the Contact Form.

Is my contribution tax deductible?
Yes! Contributions to WTTW are tax deductible to the full extent of the law, deducting the fair market value of any thank-you gifts received.

How can I watch WTTW's high-definition channel?
Free TV, over-the-air antenna viewers can watch WTTW11 in HD by tuning to channel 11-1. Cable and satellite viewers can locate WTTW11 HD on the provider’s onscreen menu. View the complete WTTW11 HD Schedule.

How can I watch WTTW's other channels?
WTTW11 in HD: Free TV, over-the-air antenna viewers can watch WTTW11 in high-definition by tuning to channel 11-1. Cable or satellite viewers can locate WTTW11 in high-definition on the on-screen menu.
WTTW Prime: WTTW Prime is the newest channel in the WTTW family – ‘prime time all the time.’ Free TV, over-the-air antenna viewers can tune to channel 11-2 to find WTTW Prime. WTTW Prime is on Comcast digital cable channel 370 and on RCN channel 37.
WTTW Create: WTTW Create is our how-to and lifestyle programming channel. Free TV, over-the-air antenna viewers tune to channel 11-3. WTTW Create is on Comcast digital cable channel 369 and on RCN channel 38.
WTTW Vme: WTTW Vme is our Spanish language channel. Free TV, over-the-air antenna viewers can tune to channel 11-4. WTTW Vme is on Comcast digital channels 368 and 629, Dish Network channels 846 and 9414, DirectTV channel 440, and RCN channel 39.
View the complete WTTW Schedules.